Loan Servicing Specialist

Description, duties, responsibilities

We are seeking a motivated, switched on individual to join our friendly and committed Servicing Department. We are a fast-growing and exciting business that needs a Loan Servicing Specialist to assist in all aspects of the servicing of our loans, from completion to redemption or recovery.

Responsibilities:

• Provide a high standard of service when liaising with borrowers by telephone, email and letter
• Monitor loan payments and compliance of terms through the life of the loan
• Monitor borrower compliance with loans (including interest payments)

• Regular interaction with solicitors
• Ensure that all litigation or recovery matters are handled appropriately
• Allocate payments and reconciling the daily banking
• Deal with High Net Worth (HNW) clients
• Produce and work weekly management reports
• Add value to a developing department
• Attention to detail and confidentiality is vital in all aspects of this role, especially when dealing with large loan amounts

Other benefits

The opportunity to work in an entrepreneurial, meritocratic yet relatively relaxed team environment (as witnessed by the @LendInvestLife Twitter feed) and a competitive salary and range of benefits including:

• All staff have the opportunity to be granted stock options in the company;
• We have a fully stocked fridge and pantry with more food, beverages & snacks than you could ever eat;
• Bar opens and beer taps flow from 4pm (sharp) on a Friday afternoon, after 5:30pm on other days;
• A selection of breakfast cereals and fresh fruits are available each day;
• A cooked lunch is provided every Friday, from a local restaurant;
• A relaxed open-plan working environment;
• Regular team-building activities and evenings out (recently we've done a pizza-making afternoon, ping-pong tournaments, Foosball and XBOX One FIFA tournaments);

And of course;

• Real potential for career advancement in a fast moving market leading organisation.

Personality requirements and skills

About You:

• Articulate with a good level of communication skills
• Good attention to detail
• Highly numerical
• Confident and a self-starter
• Capable and experienced dealing with high volume workflow
• Good understanding of how mortgage lending works
• Understanding of Treating Customers Fairly (TCF)
• Customer Service, Primary Servicing, Special Servicing or Collections experience gained in a mortgage or other lending environment essential
• Working knowledge of office systems including Excel and Word
• GCSE English and Maths grade C or above
• CeMap qualified preferred but not essential