Mortgage Adviser Apprenticeship Programme

Description, duties, responsibilities

About Which?

We are a consumer champion, our campaigns work to make your lives fairer, our advice helps you make informed decisions and our services and products put your needs first to bring you better value

Which? Mortgage Advisers offers intelligent and impartial advice across the whole of the UK marketplace. We help our customers with a huge variety of needs, from the simplest to the most challenging.

We are proud to offer a service that delivers amongst the best independent advice in the market. We use more lenders than anyone we know to deliver more solutions for more customers every month and we will never lose sight of the fact that what we do is about helping people through the most complex, challenging financial commitment they will ever make.

What you’ll be doing

Our customers expect the highest standards of advice from us, so we place a huge emphasis on the training and development of our people. When you join our Mortgage Adviser Apprenticeship Programme you’ll get all the support and coaching you’ll need to progress your career, including full funding for the industry-standard CeMAP qualification.

Whilst you achieve the qualification you’ll partner with our existing advisers, where you’ll gain valuable insight into the mortgage market, acting as the point of contact for customers, lenders and solicitors as part of our mortgage journey. You’ll be actively involved in helping our customer’s to secure their mortgages – and learning more about lending and lenders every day while assisting with the packing of our mortgage cases.

Other benefits

In return we offer

£20,000, rising to £25,000 basic plus competitive bonus once qualified

• Excellent career prospects – to develop to a Mortgage Adviser
• A competitive salary and the potential to earn a bonus
• 22 days holiday increasing to 25 days holiday after 1 years service
• Contributory pension scheme
• Life assurance
• 45% gym subsidy with our affiliated gym
• A sociable and friendly environment
• Interest-free season ticket loans or a bicycle loan
• Which? Membership
• Free advice from our Which? Legal Team
• Childcare vouchers as part of salary sacrifice

Personality requirements and skills

What we are looking for

• Experience gained within a financial services or a customer services environment, or graduates with a passion for excellence in customer service and ready to start your career for a reputable Mortgage Advice Company
• A keenness to continuously learn and develop your understanding of the mortgages
• Drive, ambition and passion for providing customers the best possible advice and experience
• A skill for quickly building confidence and rapport with customers over the phone

To apply please send your CV and cover letter to courtney.suhr@which.co.uk addressing the following questions

1. Why are you interested in becoming a Mortgage Adviser?

2. How would you describe exceptional customer service?

3. Why are you interested in working for Which?